Medclinic is a state of the art group of medical centres located in Sydney Metro area, Inner West, West and surrounds, the NSW South Coast and the NSW North Coast. Privately owned with a firm focus on better health outcomes for our patients, it means we will never lose sight of what is important to you and your health needs.
We strive to provide the highest standard of patient care whilst incorporating a holistic approach toward the diagnosis and management of our patients and their illness. We are committed to promoting health, wellbeing and disease prevention to all of our patients and we do not discriminate. Medclinic aims to treat all patients with dignity and respect.
We welcome bulk billing patients, private patients, students with health insurance, Workcover patients, CTP patients and more!
Appointments
Our practices run on an appointment system, however we aim to have "on the day" appointments available for our busier days as well as walk in appointments for patients who require a doctor at short notice. Urgent appointments and emergencies will always be allocated to our practice nurse for triage and will be seen by a doctor.
Telephone access
Our administrative and nursing staff may be contacted during normal surgery hours. If it is a medical enquiry, and the nurse is with a patient, a message will be taken and the reception staff will advise you when it is likely that the nurse will return your call. Doctors do not take general calls, and will only return a call if medically necessary, or if they have requested you to call and follow up on something relating to your immediate health care. All urgent calls will be put through to the practice nurse. Your call will always be put through to the doctor in an emergency.
Email Communication
Our emails are not monitored regularly and should not be used in the case of an Emergency. Clinical information is not shared via email unless patient consent has been provided. All emails are read by reception distributed to the correct member of staff such as your doctor, the practice nurse or management.
Recalls
To protect your privacy, no results are given over the phone. You will be notified by your doctor if your results need urgent attention.
Reminder System
Our practice is committed to preventative care. Your doctor will seek your permission to be included in our reminder system. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care. We also participate in state/territory reminder systems. If not do not wish to be part of these systems please let your doctor or receptionists know.
Home Visits
These are available upon request by your regular GP if appropriate and deemed medically necessary.
Your rights, Complaints and Suggestions
We encourage all patients to leave feedback for us regarding your visit and endeavour to improve our services using this feedback. If you have any complaints or suggestions we would like to hear about it. Please feel free to talk to your doctor or receptionist. You may prefer to write in our suggestion box. We take your concerns, suggestions and complaints seriously. However, if you wish to take the matter further and feel that you need to discuss the matter outside the surgery contact the Healthcare Complaints Commission, details over the page.
Health Care Complaints Commission
Level 13, 323 Castlereagh Street
Sydney NSW 2000
Locked Bag 18
Strawberry Hills NSW 2012
Phone: 1800 043 159 (Toll Free) or (02) 9219 7444
Fax: (02) 9281 4585