MedClinic Medical Centres Privacy Policy

MedClinic Medical Centres (“MedClinic”) recognizes the importance of privacy, and we are committed to protecting your personal information. MedClinic is required to comply with the Privacy Act 1988 (Cth) (“Act”), which provides for the fair handling of personal data and sets standards for the collection, access, storage and use of personal information. Our policy for dealing with any personal information you disclose to us is explained below. Various State-specific privacy laws also govern our clinics.

About this Privacy Policy

This Privacy Policy outlines how we manage your personal information. It also generally describes the sorts of personal information held and for what purposes, and how it is collected, stored, used, and disclosed.

This Privacy Policy applies to all your dealings with us, whether in writing or person using the MedClinic website ( By dealing with MedClinic, you consent to our use and disclosure of your personal information in the manner described in this Privacy Policy.

MedClinic’s Privacy Policy will be reviewed and updated from time to time to take account of new laws and technology, changes to our operations and practices and to make sure it remains appropriate to the changing environment. Any information we hold will be governed by the most current version of the MedClinic Privacy Policy. Please regularly check our Privacy Policy so that you are aware of these updates and changes.

What personal information does MedClinic collect?

The type of personal information we collect depends on the nature of your dealings with us and the reason for collecting it.

Personal information means information or an opinion about you. The personal information we collect about you may include your name and contact details, your employment details and work experience, industry expertise, areas of interest, qualifications, aptitude test results, opinions about your work performance (e.g. references), incidents at the workplace, and other information obtained or received by us in connection with your possible and actual work placements, details of your dealings with us, and any other information reasonably necessary to provide you with our services.

Sensitive information is a special category of personal information under the Act. It is information or opinion about you, including membership of a professional or trade association or membership of a trade union, criminal record, health information, racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, or sexual preferences or practices. As outlined in the Act, sensitive information can, in most cases, only be disclosed with your consent.

For the purposes of this Privacy Policy, any reference to personal information can include sensitive information.

MedClinic may collect the following types of personal information:

  • Your Name, Address and Telephone Number;
  • Your Age or Date of Birth;
  • Your Medicare Number, Veterans’ Affairs Number, Health Care Card Number, Health Fund Details or Pension Number;
  • Current Drugs or Treatments Used by You;
  • Information Relevant to Your Medical Care, Including but Not Limited to Your Previous and Current Medical History and Your Family Medical History (Where Clinically Relevant);
  • Your Ethnic Background;
  • Your Profession, Occupation or Job Title;
  • The Name of Any Health Service Provider or Medical Specialist to Whom You Are Referred, Copies of Any Letters of Referrals and Copies of Any Reports Back; and
  • Any Additional Information Relating to You That You Provide to Us Directly Through Our Representatives, Medical or Allied Health Professionals Providing Services at or From Our Clinics or Website, or Otherwise.

We may also collect information that is not personal because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about our website users.

How do we collect personal information?

How we collect personal information also depends on the nature of your dealings with us.

MedClinic collects personal information directly from you whenever it is reasonable and practical.

When collecting personal information from you, we may collect it in ways including:

  • By You Completing One of Our Registration or Patient Information Forms;
  • By You Booking an Appointment Either by Contacting Reception at One of Our Clinics or Online Through Our Website;
  • As Disclosed by You During the Course of a Consultation at Our Clinics


  • Through Your Access and Use of Our Website.

We may also collect personal information from third parties including:

  • Information Provided on Your Behalf With Your Consent;
  • From a Health Service Provider Who Refers You to Medical Practitioners or Allied Health Professionals Providing Services at or From Our Clinics;
  • From Health Service Providers to Whom You Are Referred;
  • From Your Employer or Prospective Employer;
  • From Your or Your Employer’s Insurer; or
  • From Third Party Bodies Such as Law Enforcement Agencies and Other Government Entities.